I purchased the following SATA hard drive from Dell several years ago:
Western Digital Scorpio Blue 500GB
MDL: WD5000BPVT-00HXZT3
S/N WXL1A71E5614
WWN:50014EE6AC3E9EA7
DATE: 24 AUG 2011
The reason for the purchase was to replace a Toshiba model MK2561GSYF 250GB SATA drive which became too small for my storage requirements. That Toshiba drive was originally installed in the following Vostro 1720 laptop I had purchased from Dell in 2010:
Dell Vostro 1720
[Admin NOTE: Service tag removed per TOU policy]
[Admin NOTE: Express service code removed per TOU policy]
Now, although the Dell BIOS continues to recognize the Western Digital drive as a "WDC WD5000BPVT00HXZT3-(S1)," the drive itself will no longer boot the Dell version of the Windows 7 OS installed on it. Specifically, the following warning appears on the screen:
File: \Windows\system32\winload.exe
Status: 0xc000000f
Info: The selected entry could not be loaded because the application is missing or corrupt.
However, utilizing Windows System Recovery has no effect on the drive.
Analyzing the defective drive by CD-booting from Acronis' True Image WD Edition 2013 simply reveals that selected sectors of the defective disk are indeed "corrupt." But selecting the backup routine in True Image does not accomplish anything. Instead, True Image simply hangs indefinitely at part 2 of the backup routine.
I replaced the defective Western Digital drive with the original Toshiba drive and was able to successfully able to boot into Windows 7, so it appears the Vostro 1720's disk-drive system is operating correctly. However, according to Dell's support page, the Vostro 1720 does not have the capability to attach the defective drive as a secondary drive so I could transfer files from one drive to the other.
How do I extract the approximately 200GB of formatted data that is resident on the defective drive in various but standard Microsoft file formats like .pst and .doc and xls, as well as imaging formats like jpg and gif and tif? After I reconstitute that data on another hard drive or other storage medium I will simply dispose of the defective drive.
Thank you for your help.
